Getting your order to your door
Arthur & Strange aim to send out all our products in the highest quality packaging within 3 to 4 working days helping you get your products or services in a realistic time frame. Sometimes while I am working away from home on a garden project this time-frame may be extended as I am a mainly a one man business with some good family support. The Tripod Ladders are delivered direct from the importer which is closed on Saturday & Sundays, if the ladder you have ordered is in stock and I place the order before noon it will be delivered the next day or I can arrange delivery on a day of your choice please let me know which you prefer.
All of our products are shipped with shredded paper for protection while doing our bit to help save the environment.
As soon as you place an order you will receive an email stating your order and preferred shipping method. Once we have processed your order you will receive a second email confirming that the order has been completed and dispatched using your chosen shipping method or a like for like service of which Arthur & Strange will cover any extra expense on top of your shipping amount.
The majority of our products, unless stated otherwise are shipped using My Hermes or Parcel Force 48 Hour Shipping services. Once handed over to the service unless otherwise stated or agreed Arthur and Strange can not accept the responsibility of the item. If you face any issues with your order of delivery we will try our hardest to deal with the situation and get your order to you as quickly as possible.
All our shipping methods include tracking info which you will be able to find stated in an email which will be sent to you within 24 hours of your item being dispatched. If for any reason your tracking number does not work please get in touch using firstname.lastname@example.org for assistance.